Policies

 

THE BASICS:

  • 12 people are allowed in the cat room at once. You must have a ticket to go to the cat room. Walk-ins welcome IF we are not booked out.

  • All food must be consumed in the café. No outside food or drink is allowed.

  • Front door must be closed if opening inside door and vice versa.

  • Admission to the café area ONLY is free. Like other cat cafés, we charge a reservation fee for the cat lounge so we are able to pay for cat housing and care 24/7.

  • Customers must sign waiver prior to admission. This can be done at the time of reservation or at check-in. Copy of Waiver

  • Our ADA and cat-free entrance to café is available around back.

  • Please minimize flash photography, although pictures and video is encouraged!

  • No climbing on cat furniture.

CATS:

  • No outside cats. All of our cats are rescues and are vetted before arrival.

  • Handwashing is recommended before and after interacting with cats.

  • Guests must pay attention to the cats’ behavior and reactions.

    • Do not pick up cats. The exception is if it is clear the cat wants you to.

    • Petting a sleeping cat is ok; waking it up to play is not.

    • Playing with the cats is encouraged!

  • We reserve the right to remove or deny entry to anyone who is causing distress to the animals without refund.

CHILDREN:

  • Previous experience and interactions with cats is HIGHLY recommended. We house around 20 cats at a time. Cats are living things and some have limited experience with children. Please decide if your child is able to responsibly be around cats, or if they are fearful of them before your visit.

  • Children ages 5 and up are allowed in the cat room under parental supervision. Anyone under the age of 16 must be supervised by an adult at all times!

  • Anyone visiting aged 16 or 17 must have a waiver signed by a parent or guardian.

  • For the safety and well-being of the cats (and young children), children under the age of 5 are not allowed in the cat lounge. Parents who wish to visit the cat lounge may split a reservation and take turns supervising the child downstairs.

  • There must be one adult (18+) per two children under the age of 12.

  • We only allow maximum 4 children in the cat room at once.

RESERVATIONS AND REFUNDS:

  • Cancellations must be made within 24 hours for full refund.

  • No shows will not be refunded.

  • Parties over 8 people must book out cat lounge as a private party. You can inquire here: https://form.jotform.com/210976456602156

  • Cats sleep up to 16 hours a day. We do not refund for sleeping cats.

  • Additional time may be purchased, pending availability. We reserve the right to charge for extra time spent in cat lounge after time-warnings are given.

  • Children ages 13+ must have an adult ticket. We reserve the right to correct ticket pricing as needed.

  • In the event of any inclement weather that requires Mount Purrnon to close, we will contact those with reservations to see if they would like to reschedule or receive a refund. Open/close status will be posted on our website and on our Facebook and Instagram accounts (@mtpurrnoncats).

  • If there is inclement weather but Mount Purrnon remains open, the standard cancellation policy applies.